The Business Development Unit NVQs
NVQs in Customer Service
Customer Service NVQs
Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers (internal and external). These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer service improvement programme.
Customer Service NVQ level 2
The level 2 qualification is suitable for you if, as part of your job role, you:
- need to communicate clearly and confidently
- can work with others to solve problems and support customer service improvements
- have a developing knowledge of your organisation and its products and services
- have limited influence over what happens at work.
To achieve the full award, candidates must complete 5 units, including 4 mandatory and 1 optional unit.
Customer Service NVQ level 3
The level 3 qualification is suitable for you if, as part of your role, you:
- work in a designated customer service department and/or have a particular customer service job title (a customer service adviser, for example)
- work in a non-customer service role, but recognise that customer service is part of your role
- work mainly to provide service to customers (if you work in a call centre or
hotel, for example)
- are an experienced problem solver with good communication skills
- are able to suggest and implement changes to improve customer service.
To achieve the full award, candidates must complete 6 units, including 5 mandatory units and 1 optional unit.
NVQs in Assessment and Verification
NVQs in Business Administration
Other Occupational Short Courses